Privacy Policy

Effective Date: [01/04/2025]

1. Introduction

Welcome to FIKASO! We operate multiple applications, including:

· FIKASO FOOD: The main user app for ordering food.

· Fikaso Livreur: The delivery partner app for drivers.

· Fikaso Partenaire: The restaurant/store partner app.

Your privacy is important to us. This policy explains how we collect, use, and protect your personal data.

2. Information We Collect

We collect different types of information based on your usage of our apps:

· Personal Information (Name, Email, Contact Number, etc.).

· Location Data (for delivery, order tracking, and service optimization).

· Payment Information (processed securely through third-party gateways).

· Device and Usage Data (to improve performance and customer experience).

· Map and Geolocation Data (for navigation, delivery routes, and service efficiency).

3. How We Use Your Information

We use the collected data for various purposes:

· Processing food orders and deliveries efficiently.

· Optimizing navigation and tracking through geolocation services.

· Improving user experience and enhancing our platform features.

· Providing customer support and resolving issues.

· Ensuring the security of our platform.

· Sending promotional offers (only with user consent).

4. Data Sharing & Security

We do not sell your personal data. However, we may share your information with:

· Delivery partners (for order fulfillment).

· Restaurants and stores (for processing orders).

· Payment providers (for secure transactions).

· Map and location service providers (for navigation and tracking).

· Legal authorities (if required by law).

We implement security measures to protect your data but cannot guarantee 100% security.

5. Your Rights & Choices

You have the right to:

· Access and update your personal information.

· Request data deletion (subject to legal requirements).

· Manage notification and marketing preferences.

· Control location and geolocation tracking settings within the app.

6. Changes to this Policy

We may update this Privacy Policy periodically. Users will be notified of significant changes.

7. Contact Us

If you have any questions, please contact us at: [fikasoservices@gmail.com]

© 2025 FIKASO. All Rights Reserved.